POLICIES

Whidbey Playhouse General Policies

 

Effective April 1, 2022 the wearing of masks by patrons will be recommended but not required, and we will no longer verify proof of COVID-19 vaccination at the time of entry.

 

LOST TICKET REPLACEMENT

If you lose your tickets, call the Box Office and we can reprint them for you. Reprinted tickets will be held at the WILL CALL desk under your last name, and can be picked up on the date of the performance.

 

TICKET SALES

  • All ticket sales are final. No refunds. We offer ticket exchanges with 48 hours’ notice prior to the performance.

  • Online ticket orders require a credit card to complete.

  • Online ticket orders receive email confirmation. You can receive your tickets online by email, print at home or have them kept at will-call for you to pick up prior to the show.

  • If you gave a donation your credit card will be charged with your donation amount in addition to your ticket order amount.

  • Children aged four and under are welcome to attend youth or youth/family focused productions.  Babes in arms are allowed for youth productions.


TICKET PURCHASING POLICIES


We accept MasterCard, Visa and Discover for all ticket sales.
Tickets will be available at the Box Office during regular business hours and 1 hour prior to the performance.

Your email address, mailing address and phone numbers will not be shared with any other organization.
 

SPECIAL NEEDS SEATING


WPH offers wheelchair accessible seating for each performance. If you or someone in your party requires     this, please call the Box Office for arrangements and availability.
 

CAMERAS & OTHER DEVICES


For the respect, comfort and safety of the actors and patrons, the use of cameras and recording devices is not permitted. Please ensure that all noise-making electronics (phones, pagers, PDAs, handheld games, etc.) are turned off before the show starts.
 

LATE SEATING


All events start promptly at the time stated on the ticket. Late comers will not be seated until the first appropriate pause in the program, as determined by the house staff. Thank you for your cooperation.
 

PARKING


There is ample parking in our parking lot, overflow parking located in the Presbyterian Parking lot across the

street to the West.
 

PERFORMANCE CANCELLATION POLICY

We are committed to honoring our performance calendar and rarely have to cancel a performance.

if you are scheduled to attend a performance that is cancelled, our Box Office staff will make their best   

efforts to contact you in advance, and you may move your tickets into another performance of your choice    for that same production or another production in the same season. If tickets are unable to be exchanged,

we ask that patrons consider making a tax-deductible donation of their tickets. To reschedule your

performance, please contact the Box Office in person or by phone at 360-679-2237. The Box Office

voicemail will be updated with any temporary hour changes or closures. All performance cancellations will

also be listed on the Playhouse website and Facebook page.

 

If you are unable to make it to a performance because of weather conditions, please call the Box Office   

within 48 hours of the missed performance. We will do our best to seat you in another performance of the same show as availability permits: comparable seating is not guaranteed. Please note there are no     

refunds.

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